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How can we help?

The Answer & Support Center is here to help all of our existing Scouts, their families, and volunteers to find information and answers to their questions quickly and easily. To read more about the Answer & Support Center and how to pass on feedback scroll down to the FAQs at the bottom of this page.

How can we get in touch to let you know that what we are looking for is not available here in the Support Center?
  • Please let us know if you have questions after reviewing the articles in the Support Center.
    • Email the Customer Service team at GCC.Info@Grandcanyonbsa.org.
    • Email the Program team at GCC.Program@Grandcanyonbsa.org.
    • Call us at 602-955-7747.
  • We genuinely appreciate everyone’s patience as we make significant changes to our regular Scouting content (Support Center), our timely news and announcements (the Hub), and our new official website which will be coming in 2023 to better attract new Scouting families and new supporters of the Grand Canyon Council.
What if a specific topic isn’t here?

There are two options for this:

  • If the topic you are looking for can’t be found on Support Center, that means that it might not apply to Scouting in 2024, or that we need to add it to the support center. Please contact us directly for more information.
What will be posted in the Support Center? Who and what is this for?
  • We will be posting all of the things that a council site would have for existing Scouts, their families, and volunteers.
  • Examples: the steps for training for an adult leader, Order of the Arrow resources, and also scouting unit support resources won recruitment, fundraising, and more.
  • The Support Center will be the place for all of our content that is updated when changes come in – usually quarterly, biannually, or annually. An example would be updated Recharter information for Unit Leaders, new Training requirements, or even award nominations.
  • If there is something new and noteworthy – we will publish a post on the Hub and link to the appropriate Support Center Article.
Why is there a new Support Center?
  • We received feedback that our official website is overwhelming for new Scouting families to navigate what is important.
  • On our official website, we want folks to be able to find information quickly on what Scouting is, what Scouts do, and how folks can support Scouting.
  • We wanted to simplify our content for Scouts, parents, and volunteers to be a little easier to read – especially on their phones.
  • We are in a world of self-service. We need to adapt to some modern methods to help support our Scouting families, volunteers, and alumni.
  • We want to put all of our formatting and graphic resources into promoting Scouting – so this site is less resource intensive and easier to update for our staff.
Do we still use the HUB? What is the HUB for?
  • The Hub is really great at timely updates and news. We want all Parents, Volunteers, and Scouts over the age of 15 to register for an account.
  • Once you have your account, you can register to specific channels of interest for your Scouting journey.
  • Here are some examples:
    • If you are a Cub Scout leader, you probably want to follow the Cub Scout program things.
    • A parent of an older Scout and their Scout may want to learn more about the steps of the Eagle Scout process and available Eagle Scout honors and scholarship opportunities.
    • An experienced adult leader may way want to go and find out more about Wood Badge and other training.
  • Once you have an account and subscribe to channels, you will get email updates or notifications if you install the Android web app.
  • Feedback from the users using this has been great! This fall we had updates on our Popcorn fundraisers, training, and more!
  • Click the image or text below to head to the Hub and register.
GCC Hub Logo - Web
All we need to make the Hub more effective – is for more folks to register.